Appointment booking
Find the right appointment and complete the booking workflow.
Intent → availability → bookedAI + Human Collaboration
Automate the routine. Escalate what matters.
Apollo HealthAxis AI handles repetitive patient conversations while complex, sensitive, or patient-specific situations can be transferred to healthcare professionals with the relevant context.
LIVE WORKFLOW
PatientStarts a conversation
AI understands the request
Apollo HealthAxis AICommunication and workflow layer
RoutineAI handles
ComplexHuman handoff
Healthcare teamReceives relevant context
The decision layer
AI knows when to continue and when to escalate.
Apollo HealthAxis identifies conversations that require human assistance. It supports communication and workflow automation — it does not make medical decisions.
01Patient conversationListen to the request
02AI understands intentRecognize the next best workflow
Can AI handle this?
YESNO
AI handlesRoutine requests continue
Human handoffComplex requests transfer
AI handles routine
Let AI handle the conversations your teams answer every day.
Automate repetitive patient interactions while keeping healthcare teams available for situations that require human attention.
Reminders & confirmations
Confirm upcoming appointments and handle routine responses.
Reminder → response → updatedSchedule changes
Help patients reschedule or cancel without waiting on staff.
Request → options → confirmedBasic feedback
Collect structured post-visit feedback for care teams.
Visit → feedback → insightWhen humans step in
Know when a patient needs a person.
When a conversation becomes complex, sensitive, or requires specialized assistance, Apollo HealthAxis can transfer the interaction to the appropriate healthcare team.
Medical questions
Requests requiring clinical or medical expertise.
Route with contextInsurance queries
Questions requiring insurance or billing assistance.
Route with contextSensitive issues
Situations where empathy and human judgment matter.
Route with contextSpecialized care
Requests for a specific healthcare team or department.
Route with contextLive conversation
Try the interactive demo See the handoff happen.
A patient conversation can move from AI to a human team without asking the patient to start over.
LIVE CALLHuman handoff
AI AGENTHello, I'm calling from Apollo HealthAxis. How can I help you today?
PATIENTI have questions about my treatment and I'm not sure what I should do.
AI AGENTI can connect you with the appropriate healthcare team and share the context of our conversation.
HUMAN HANDOFFContext captured · Intent identified · Connecting to care team
Context transfer
No need for patients to repeat themselves.
When a conversation is transferred, relevant context can be passed to the healthcare team so the interaction can continue smoothly.
AI conversationConversation summaryDetected intentPatient contextHuman agent
PATIENT HANDOFFREADY
- Intent
- Medical assistance
- Conversation summary
- Patient requested assistance regarding treatment.
- AI actions
- Verified patient details
- Recommended next step
- Connect with healthcare team
Context ready for transfer
A smoother experience
A smoother handoff for patients and teams.
Context helps staff begin with understanding, not repetition.
WITHOUT CONTEXTPatientHuman agent
"Can you explain what happened?"
WITH APOLLO HEALTHAXISPatientAI agentContext capturedHuman agent
Patient context already available.
Handoff workflow
A clear path from conversation to care team.
01Patient starts conversation
02AI understands intent
03AI determines assistance is required
04Context is captured
05Conversation is transferred
06Healthcare team continues
Human oversight
Human oversight when it matters.
AI automation is designed to support healthcare teams and route conversations appropriately, with controlled escalation and clear context.
Let AI handle the routine. Keep humans in control.
Give your healthcare teams an intelligent layer that automates repetitive conversations while keeping human assistance available when patients need it.
The future of patient communicationLet patients experience
Let patients experience
better care.
Build intelligent voice workflows that help your teams communicate faster and create better patient experiences.
Talk to our team